1. Introduction

UserChat ("we," "our," or "us") operates an SMS marketing platform that enables businesses to send campaigns, manage contacts, and communicate with their customers. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, company name, and billing information. Authentication is handled through our third-party provider, Clerk.

Contact Data

You may upload contact lists (CSV files) containing phone numbers, names, and other fields you choose to include. You are responsible for ensuring you have proper consent from your contacts to receive SMS messages.

Message Content

We store the content of messages sent through our platform, including campaign templates, personalization fields, and two-way conversation history.

Usage Data

We automatically collect information about how you interact with our platform, including campaign performance metrics (sent, delivered, read, replied), feature usage, and analytics data.

3. How We Use Your Information

To provide and operate our SMS marketing platform
To send messages on your behalf to your opted-in contacts
To process payments and manage your subscription
To provide customer support and respond to inquiries
To generate analytics and campaign performance reports
To improve our services and develop new features
To monitor and enforce compliance with our Terms of Service, including our Prohibited Content policy
To detect and prevent fraud, abuse, or security issues
To comply with legal obligations

4. Content Monitoring and Safety

To maintain a safe platform and enforce our Terms of Service, we may review message content sent through our platform. This includes monitoring for:

Threats of violence, death threats, or intimidation
Sexually explicit or inappropriate content
Hate speech and discriminatory content
Illegal activity, fraud, and scams
Harassment, bullying, and abuse
Content involving the exploitation of minors

When our systems detect a violation, we automatically log the following information:

Your user identity (name, email, account ID)
The full content of the blocked message
The category of violation detected (e.g., threats, sexual content, hate speech)
The context in which the violation occurred (e.g., chat message, campaign, MMS)
The date and time of the attempt

We track the number of violations per account. This data is used to enforce our Terms of Service, identify repeat offenders, and take appropriate action including account suspension or termination. We may also report violations and share logged data with law enforcement authorities where required or appropriate. Violation records are retained indefinitely for safety and legal purposes.

5. Data Sharing

We do not sell your personal information. We may share data with:

Service Providers: Third-party services that help us operate our platform, including cloud hosting (Convex), authentication (Clerk), payment processing (Stripe), and SMS gateway providers (Telnyx).
Telnyx: Message content and recipient phone numbers are transmitted through Telnyx's SMS API to deliver your campaigns.
Legal Requirements: When required by law, court order, or governmental authority.

6. SMS and Mobile Information

When end users (your contacts) provide their mobile phone number and consent to receive SMS messages through your use of UserChat, the following applies:

No selling or sharing of mobile information: We will not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through SMS opt-in to any third party for promotional or marketing purposes. Any sharing of data is strictly limited to service providers essential for delivering the messaging service (e.g., Telnyx for SMS delivery).
Message frequency: Message frequency may vary depending on the campaigns and communications configured by the business using UserChat.
Message and data rates: Standard message and data rates may apply depending on the recipient's mobile carrier and plan.
Opt-out: Recipients can opt out of SMS messages at any time by replying STOP to any message. Once opted out, no further messages will be sent unless the recipient re-subscribes.
Help: Recipients can reply HELP to any message to receive support information, including contact details for assistance.

7. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, secure authentication, and regular security assessments. However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain your data for as long as your account is active. Contact lists, message history, and campaign data are kept for the duration of your subscription plus 30 days after cancellation. You may request deletion of your data at any time by contacting us.

9. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Delete your personal data
Export your data in a portable format
Opt out of marketing communications
Withdraw consent where processing is based on consent

10. International Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable laws.

11. Cookies

We use essential cookies for authentication and platform functionality. We may also use analytics cookies to understand how users interact with our platform. You can control cookie preferences through your browser settings.

12. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: hello@userchat.so